Tip: To log in to the Nunify app, attendees should follow these steps:

1. Open the "Nunify" app on their device.

2. Use the registered email address to log in and gain access to the events they have registered for.

3. Upon initiating the login process, they will receive a secure one-time password (OTP) via email. This OTP needs to be entered to proceed with the login. Occasionally, the OTP email maybe go to the Junk/Spam folder. We recommend checking that folder for the OTP email as well.

4. Please note that the OTP remains valid for a period of 15 minutes. It is important for attendees to enter the OTP within this timeframe to ensure a successful login. If the OTP expires, users will need to request a new one to gain access to the event app.

5. Once the user logs in, they can search for the event app code and click on the "Join" button to enter the event.

Tip: To log in to the Whitelabelled event app, attendees should follow these steps:

6. Open the "whitelabelled" app on their device.

7. Use their registered email address to log in and gain access to the events they have registered for.

8. Upon initiating the login process, they will receive a secure one-time password (OTP) via email. This OTP needs to be entered to proceed with the login. Occasionally, the OTP email may go to the Junk/Spam folder. We recommend checking that folder for the OTP email as well.

9. Please note that the OTP remains valid for a period of 15 minutes. It is important for attendees to enter the OTP within this timeframe to ensure a successful login. If the OTP expires, users will need to request a new one to gain access to the event app.

10. Once the user logs in, they will be able to enter the app.

Tip: Additional Information:

11. A user can request an OTP up to 5 times. If they attempt to request it for the 6th time, their account will be locked for security purposes

12. Similarly, a user can enter an invalid OTP up to 5 times. If they enter the wrong OTP for the 6th time, their account will also be locked.

13. In both cases, the accounts will be automatically unlocked after 15 minutes. Additionally, the admin has the capability to manually unlock accounts from the people section in the admin portal.

Tip: China users:

14. Google play store is not available in China. If your app needs to be accessed by users in China, please reach out to [email protected]. We will provide you with an Android installation file(apk file) and instructions on installing the app with the apk file. You'll have to share the apk file and the instructions with your attendees in China.